Purchase Terms and Conditions
Delivery Charge
Hong Kong
For purchases discounted to HK$500 or above, free delivery is available.
If the discounted purchase falls below HK$500, an additional HK$30 shipping fee is required.
Macau
For purchases discounted to HK$500 or above, free delivery is available.
If the discounted purchase falls below HK$500, an additional HK$30 shipping fee is required.
China (excluding any tariffs and import taxes)
For purchases discounted to HK$800 or above, free delivery is available.
If the discounted purchase falls below HK$800, an additional HK$50 shipping fee is required.
Canada (excluding any tariffs and import taxes)
Shipping fees are calculated based on the total order product weight.
Please contact customer service for orders with a total weight of 4KG or above.
United States (excluding any tariffs and import taxes)
Shipping fees are calculated based on the total order product weight.
Please contact customer service for orders with a total weight of 4KG or above.
Delivery Terms
Delivery will be made within 3 working days after order confirmation, excluding Sundays and public holidays.
Only one delivery address is allowed per order. Upon order receipt, a confirmation email will be sent, and products will be dispatched within 3 working days.
If products are not received within 7 working days, please contact customer service immediately.
Customer Service Operating Hours
Monday to Friday from 9:30 AM to 5:00 PM.
Inquiry hotline: (852) 2116 0200.
Receiving Terms
If there are issues with the received products, please contact the company within 3 working days after receipt during office hours.
Customers must retain payment receipts for product issue follow-ups; late claims will not be entertained.
Delivery Time
Monday to Saturday (excluding Sundays and public holidays) from 10:00 AM to 6:00 PM.
Delivery personnel will contact you on the delivery day for the delivery time.
In the event of Typhoon Signal No. 8 or above or Black Rainstorm Warning, alternative delivery arrangements will be made.